🏥 HOME HEALTH • HOSPICE • HEALTHCARE OPERATIONS
Open to Remote Healthcare Opportunities

Healthcare Operations Built on Accuracy,
Coordination & Care.

Heaven Desiree Balbon • Intake Coordinator

Healthcare Intake Coordinator specializing in patient referrals, insurance verification, prior authorizations, intake processing, and documentation across Home Health and Hospice operations.

✓ Intake Coordination ✓ Insurance Verification ✓ Prior Authorizations ✓ EMR & Healthcare Systems ✓ Provider Communication

I help healthcare teams streamline administrative workflows by ensuring accurate patient intake, efficient insurance processing, and seamless coordination between agencies, providers, and insurance organizations. My focus is delivering organized operations that support timely patient care.

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HEALTHCARE WORKFLOW

The Systems That Keep Patient Care Moving.

Behind every successful admission is an organized workflow. I use healthcare platforms, insurance portals, and communication systems to coordinate referrals, verify eligibility, process authorizations, and keep patient information moving accurately between providers, agencies, and insurance organizations.

Supporting Every Step of the Patient Journey

Behind every platform below plays a role in helping patients move from referral to admission with accuracy and efficiency. every successful admission is an organized workflow. I use healthcare platforms, insurance portals, and communication systems to coordinate referrals, verify eligibility, process authorizations, and keep patient information moving accurately between providers, agencies, and insurance organizations.

Healthcare Platforms

Supporting patient referrals, admissions, documentation, insurance verification, and coordinated healthcare workflows.

WellSky
HomeHealthMD
HospiceMD
IEHP
Availity
Carelon
Inovalon
DHCS
DSL
BlueShieldofCA
Synergy
WellSky
HomeHealthMD
HospiceMD
IEHP
Availity
Carelon
Inovalon
DHCS
DSL
BlueShieldofCA
Synergy
WellSky
HomeHealthMD
HospiceMD
IEHP
Availity
Carelon
Inovalon
DHCS
DSL
BlueShieldofCA
Synergy
WellSky
HomeHealthMD
HospiceMD
IEHP
Availity
Carelon
Inovalon
DHCS
DSL
BlueShieldofCA
Synergy

Communication & Productivity

Connecting healthcare teams, providers, agencies, and insurance organizations through efficient communication and daily collaboration.

Outlook
Excel
Word
Google Chat
RingCentral
TigerConnect
Enguard
SRFax
SecureFax
Outlook
Excel
Word
Google Chat
RingCentral
TigerConnect
Enguard
SRFax
SecureFax
Outlook
Excel
Word
Google Chat
RingCentral
TigerConnect
Enguard
SRFax
SecureFax
Outlook
Excel
Word
Google Chat
RingCentral
TigerConnect
Enguard
SRFax
SecureFax
THE PERSON BEHIND THE PROCESS

Behind-the-Scenes Healthcare Operations

I specialize in coordinating healthcare workflows across agencies, insurance providers, and clinical teams — ensuring accuracy in intake, eligibility, authorizations, and documentation without direct patient-facing interaction.

Behind-the-Scenes Coordination

I coordinate with agency owners, clinical staff, insurance CSRs, IPA/medical groups, physicians, hospitals, and specialists to ensure smooth operational flow and accurate case processing.

Insurance & Authorization Workflow

Experienced in eligibility verification, prior authorization requests, follow-ups, and tracking approvals across multiple insurance portals and healthcare systems.

Multi-System Healthcare Navigation

Skilled in navigating EMR/EHR systems, healthcare portals, and communication tools to maintain accurate documentation and streamline intake coordination processes.

Committed to delivering accurate, organized, and dependable healthcare operations that support providers and improve the patient journey.

PROFESSIONAL EXPERIENCE

Building Healthcare Operations Through Organized Coordination

From customer support to healthcare intake coordination, my experience has evolved around organized workflows, accurate documentation, insurance processing, and dependable operational support.

CURRENT ROLE

Intake Coordinator

Home Health & Hospice

Dec 2024 — Present
NESI

Responsible for end-to-end intake coordination including eligibility verification, authorization processing, patient chart creation, and documentation management across multiple healthcare systems.

Insurance eligibility verification via portals and outbound coordination Prior authorization submission, tracking, and follow-ups Patient intake processing and clinical documentation handling Coordination with agencies, physicians, hospitals, and insurance CSRs Use of EMR/EHR systems and healthcare communication tools
PREVIOUS EXPERIENCE

Customer Service Representative

Airline Operations

2019 – 2020
Teleperformance • Frontier Airlines

Provided customer support for reservations, itinerary changes, refunds, and structured airline operations.

Customer Service Representative - NonVoice Account

Auto Insurance Support

2019
Aimedia Solutions

Supported backend insurance operations through structured data processing, account updates, and documentation management while maintaining accuracy within internal systems.

SKILLS & SYSTEMS

Healthcare Operations Toolkit

A structured breakdown of the healthcare systems, platforms, communication tools, and operational workflows I use daily to support patient intake, insurance processing, and healthcare administration.

Insurance Eligibility
Authorization Process

6 Platforms
IEHP Availity Carelon Blue Shield of California DHCS Portal Inovalon

EMR / Healthcare
Systems

6 Systems
WellSky-Kinnser HomeHealthMD HospiceMD DSL (Data Soft Logic) Synergy Devero

Communication
& Coordination

7 Tools
Outlook Google Chat TigerConnect Gmail Enguard RingCentral SRFax / SecureFax

Administrative
Support

6 Core Skills
Intake Coordination Authorization Requests & Follow-ups Insurance Verification Medical Documentation Workflow Tracking Data Entry Accuracy
WHAT I CAN BRING TO YOUR TEAM

How I Can Support Your Team

Beyond completing administrative tasks, I focus on creating organized, accurate, and dependable workflows that help healthcare teams operate more efficiently every day.

Insurance Verification

Verify patient eligibility and benefits through insurance portals and direct coordination with insurance representatives.

Reduces admission delays and prevents eligibility-related claim issues before intake.

Ensures patients are financially and administratively cleared before admission, minimizing rework for clinical teams.

Authorization Management

Manage prior authorization workflows by submitting requests, tracking approvals, following up with insurance providers, maintaining accurate documentation, and preparing appeal submissions when required.

Speeds up approval cycles and reduces treatment delays caused by pending authorizations.

Helps ensure timely care delivery by preventing authorization bottlenecks and missed follow-ups.

Intake Coordination

Organize referrals, prepare patient charts, and ensure intake documentation is complete before admission.

Ensures smooth patient onboarding and reduces intake errors that delay admission.

Creates a structured intake process that improves agency efficiency and patient processing speed.

Healthcare Communication

Coordinate with agency staff, physicians, hospitals, specialists, and insurance teams to keep every case moving forward.

Prevents miscommunication and keeps patient cases moving without operational delays.

Improves coordination between clinical and administrative teams across multiple healthcare systems.

Documentation Accuracy

Maintain organized records with attention to detail while reducing administrative errors and delays.

Reduces billing errors and compliance risks caused by inaccurate documentation.

Ensures clean, audit-ready records for clinical and insurance review processes.

Workflow Efficiency

Help streamline backend processes so clinical teams can focus more on patient care.

Improves turnaround time for intake and reduces administrative workload for clinical staff.

Supports smoother healthcare operations by eliminating unnecessary process delays.

Support This Project

This portfolio highlights my experience in healthcare operations and intake coordination, which remains my primary professional focus. Alongside this, I maintain a separate personal web development project where I explore frontend design, UI structure, and interactive layout systems as part of my ongoing skill development. I’m open to feedback, collaboration, and suggestions for improvement.

Collaboration: Exploring frontend and UI structure ideas

Feedback: Always appreciated as I refine the design system

Purpose: Hands-on learning in modern web layout and interaction design

Scroll & Stuff — Interactive Web Experience (In Progress)

A personal frontend exploration project where I experiment with scroll-based layouts, interactive UI patterns, and structured content flow. This project is part of my ongoing learning process in modern frontend development and interface design.

Frontend Development • WIP
LET’S WORK TOGETHER

Ready for Healthcare Operations Support

I’m actively seeking remote healthcare operations opportunities focused on intake coordination, insurance workflows, EMR system support, and provider coordination. My goal is to contribute to structured, efficient, and reliable healthcare processes within fully remote teams.

Contact Information

Email: hdbalbon@outlook.com

Phone: +63 953 996 0601

LinkedIn: linkedin.com/in/heaven-desiree-balbon-6660253b9

Quick Message

This healthcare operations portfolio and frontend project was designed and developed by Heaven Desiree Balbon, focused on UI structure, workflow clarity, and interactive layout design.

• Built from scratch •